We are very excited that the SWIFT PCN COVID vaccination site will go live in the Knowle West Health Living Centre from Friday 15th January 2021

We know patients are very keen to get their jab but please wait until you are invited to book an appointment by your practice

Please do not phone your practice or come to the Healthy Living Centre as this will delay our booking process – we will be working very hard to get all our patients aged 80 or over jabbed next week!

Thank you to all the SWIFT practices, the Healthy Living Centre , the CSU IT department and NHS property services who have all worked so well together to get the site up and running in such a short time.

If you have a positive COVID test and are struggling with your symptoms, please use the leaflet below for advice on what actions to take:

  COVID advice leaflet

If you are waiting for a hospital appointment, please use the link below for more information:

Waiting for your hospital care | NHS Bristol, North Somerset and South Gloucestershire CCG (

Practice Policies

General Practice Procedures

Missed appointments

Please ring and cancel your appointment if you cannot make it so that someone else can use this time.

If you are running late please call and let us know as soon as possible. If you are late for your appointment the doctor or nurse may not be able to see you.


Home visits

The Doctors can provide you with a much fuller service if you come to the surgery, and we urge you to do this if at all possible.However, if your illness means you are housebound and unable to travel, a Doctor may visit your home. Please phone before 10:30am to ask for a visit that day.


We encourage patients to contact the surgery for test results after 2.30pm every day as this is when we are less busy.


Repeat Prescriptions Nice_vlue_pills

No prescription requests are dealt with over the phone

Please leave two working days before coming to collect

Either drop the repeat slip into the box on the wall as you come into the surgery or ask at reception.

To register for our online services, including repeat prescription requests, please bring in photo ID with proof of address.  

If you are already registered for online services please click here


Practice Policy Statements

Equalities policy

We do not discriminate on the basis of Age, Disability, Gender reassignment, Marriage and civil partnership, Race,Religion or belief, Sex or Sexual orientation.

Meeting our patient's needs

We offer an individualised approach to care for our patients so encourage people to highlight where they have particular needs.

For example, guide dogs are welcome in the surgery and we provide hearing loops and access to an interpreter service via Bigword if required.

Please ask at reception if you require any help or would like to have a confidential discussion as we will do whatever we can to ensure that we meet your individual needs.


Please note we keep strictly to the rules of confidentiality and are unable to discuss any aspects of your care with anyone else unless we have your written permission to do so.

Please also respect the confidentiality of others by standing well back from the reception desk.

Violent and aggressive behaviour

Both verbal and physical behaviour of this type will not be tolerated.

Any patient who exhibits this behaviour will be removed from the practice list.


Is welcome in the surgery.


Smoking is not permitted anywhere on the premises including the car park. 

Chaperone Policy

This policy is designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations. As a patient you are fully entitled to a chaperone, if you would like to request a chaperone please inform your doctor or a member of staff. Please click the link to view our Chaperone Policy in full. Chaperone Policy  

Confidentiality (teenagers) Policy

The principles of confidentiality apply equally to all patients regardless of age. Young people (including those under 16) are entitled to equal confidentiality as all other patients. This includes respecting their wishes to withhold information from parents or guardians. Please click the link to view our Confidentiality (teenagers) Policy in full. Confidentiality (teenagers) policy

Complaints, comments and compliments

We are constantly striving to improve the service we offer and welcome all feedback, so please don't hesitate to get in touch or ask to speak to the practice manager. General feedback form
If you would like to make a formal complaint, please ask at Reception for a copy of our complaints procedure, together with a complaint form.  Complaint form

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