We are very excited that the SWIFT PCN COVID vaccination site will go live in the Knowle West Health Living Centre from Friday 15th January 2021

We know patients are very keen to get their jab but please wait until you are invited to book an appointment by your practice

Please do not phone your practice or come to the Healthy Living Centre as this will delay our booking process – we will be working very hard to get all our patients aged 80 or over jabbed next week!

Thank you to all the SWIFT practices, the Healthy Living Centre , the CSU IT department and NHS property services who have all worked so well together to get the site up and running in such a short time.

If you have a positive COVID test and are struggling with your symptoms, please use the leaflet below for advice on what actions to take:

  COVID advice leaflet

If you are waiting for a hospital appointment, please use the link below for more information:

Waiting for your hospital care | NHS Bristol, North Somerset and South Gloucestershire CCG (


To register for online appointments call in at the practice and advise the receptionist that you would like to register for on line access. You will need to bring photographic identification with you. The registration process only takes a few minutes. You will be handed a letter with the details required to register successfully.

On your computer, using your normal internet browser, enter the website address given on your registration letter.  Follow the instructions to complete the registration process. Once you have registered, you will be given a unique ID number. Please ensure you make a note of this as you will need it every time you wish to log on. If you lose this number, you will need to start the registration process over again as it cannot be reset.

Login, and start using Patient Access

Note – for security purposes, if your personal information is not entered accurately, you will be denied access. We do not have access to your password and if you forget it, we will have to re-issue you with new registration information so that you can start the process again.

When you book an appointment this way, you will receive confirmation immediately. There is no need to contact the surgery, just make sure that you arrive promptly on the day.

If you have any questions or comments about using Patient Access, please talk to the receptionists who will do their best to offer assistance.


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