Noticeboard

We are very excited that the SWIFT PCN COVID vaccination site will go live in the Knowle West Health Living Centre from Friday 15th January 2021

We know patients are very keen to get their jab but please wait until you are invited to book an appointment by your practice

Please do not phone your practice or come to the Healthy Living Centre as this will delay our booking process – we will be working very hard to get all our patients aged 80 or over jabbed next week!

Thank you to all the SWIFT practices, the Healthy Living Centre , the CSU IT department and NHS property services who have all worked so well together to get the site up and running in such a short time.

If you have a positive COVID test and are struggling with your symptoms, please use the leaflet below for advice on what actions to take:

  COVID advice leaflet

If you are waiting for a hospital appointment, please use the link below for more information:

Waiting for your hospital care | NHS Bristol, North Somerset and South Gloucestershire CCG (bnssgccg.nhs.uk)

Practice Management

Mrs Vicky Fyfe (f)
Mr Owen Thomas (m)

Reception

The practice management team is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
 
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