Grange Road Surgery

To all our staff, patients and extended community, this has been a long and challenging 18 months, and things continue to be very difficult for many people. It is an opportune moment, as we launch our new website, for the partners to say a big thank-you to all our amazing staff who have worked tirelessly, professionally and selflessly during the pandemic.  

Despite all the challenges, changes and hurdles, you have risen to the task in admiration, adapted and continued to give your best in everything that you do. 

Thank you for all your hard work and dedication. You are a credit to Grange Road Surgery.

We would also like to thank you our patients, who despite the difficult times, have helped and supported us. Thank you for all your comments, kind gifts, support and feedback. 

We feel privileged to be a part of your community and although times are changing, we promise to adapt, rise and face the challenges that come our way so that we can continue to provide the best service for all our patients.

We know that access to the surgery has been challenging for many of you, and despite the pandemic, we have always continued to be open, providing clinical care via telephone, text message, video, face to face and now online. Please rest assured that if you need to see us face to face, we will work with you to arrange this.

We are currently experiencing a huge demand for our services.  This demand is unprecedented and affecting practices throughout the UK. In March the NHS reported GP surgeries dealt with a record number of patients. Please be kind to our staff during this busy time.  They are working extremely hard and will always do their best to try and help you.

Unfortunately abusive, aggressive and intimidating behaviour towards our staff has also increased recently. We understand that sometimes patients can become frustrated, however our staff are always trying to help within the limitations of our resources and we have a duty of care to ensure our staff do not feel intimidated at work. Abuse of our staff will not be tolerated.  

Thank you again for your understanding and kindness over the last year.  

We feel privileged to be working in such a wonderful community and have no doubt that we can all rise and face any coming challenges successfully together.

The Partners,

Grange Road Surgery