Appointments
Appointments System
Appointments can either be conducted by telephone or face to face. Each appointment is 15 minutes. If you have a lot to discuss please ask to see if a double appointment is available. As continuity of care is really important, please ask to talk to or see your ‘usual’ doctor if possible.
- Routine appointments - for routine matters. Some doctor and nurse practitioner appointments are available up to two weeks in advance. Nurse and HCA appointments are available up to 6 weeks in advance.
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Same day appointments - for when you need to see or talk to a doctor or nurse practitioner within 24 hours. For problems that cannot wait. We also have some ‘same day’ phlebotomy appointments available.
GP appointments are now available in your area during the evenings and at the weekend. To book an appointment, contact your practice.
Extended Hours
GP appointments are now available in your area during the evenings and at the weekend. To book an appointment, contact your practice. These extended hours run every Monday evening and on selected Saturday mornings during which a range of GP and nurse clinics.
All appointments must be booked in advance. There are NO on the day appointments.
These appointments are primarily for patients who work and find it difficult to attend the surgery during normal hours.
If you need to cancel on the day of your extended hours appointment please telephone 07377 856340 (after 18:30 on Mondays and on Saturday AM).
Minor Ailments/Illnesses
Every year, millions of people visit the GP with minor health problems that local pharmacists could resolve.
It's estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete's foot.
But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time – just walk in.
All pharmacists can recognise many common health complaints. They can give advice or, where appropriate, medicines that will help clear up the problem.
For more information click here.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Training and Research
From time to time you may be asked for consent to have medical and nursing students observe your consultation or to take part in research. This is of course always optional. On occasion your notes may also be used in research but all personal details are removed.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10.30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.